We are working closely with our owners and property managers to ensure you have a safe and restful break with us.

Please find answers to the most common questions, however if you need to speak to a member of the team, please don’t hesitate to get in touch.

Following the introduction of the three-tier alert system being rolled-out across England, and the heightened restrictions being introduced across other countries within the UK, we wanted to ensure you are aware of how these restrictions may impact your forthcoming stay.

Wales Local Lockdown
We are contacting all guests residing in Wales who are affected by the heightened lockdown restrictions to discuss options for moving or cancelling their stay.

Tier 3 – Very High
We are asking guests who live in areas of the country under ‘Tier 3 – very high’ restrictions to move their holiday to a later date. We will be contacting all guests affected to discuss the options available.

Please refer to the Government website for further advice and guidance:
https://www.gov.uk/guidance/local-covid-alert-level-very-high

Tier 2 – High
If you live in an area of the country under ‘Tier 2 – high’ restrictions, your holiday can continue as planned as long as you are from a single household/support bubble and your booking does not contravene the current ‘Rule of 6’.

Please refer to the Government website for further advice and guidance:
https://www.gov.uk/guidance/local-covid-alert-level-high

Tier 1 – Medium
If you live in an area of the country under ‘Tier 1 – medium’ restrictions, your holiday can continue as planned as long as your booking does not contravene the current ‘Rule of 6’.

Please refer to the Government website for further advice and guidance:
https://www.gov.uk/guidance/local-covid-alert-level-medium

 

Last updated 19.10.20

 

 

  • Can I make a new booking to travel in the coming weeks?

    You can look forward to future travel with confidence, knowing you have the flexibility to move your dates or receive a refund in the event of further Government imposed travel restrictions.

    • 24 hour cooling off period

    If you change your mind within 24 hours of making your booking, for any reason, you will receive a full refund (unless your holiday is within seven days of arrival).

    • Receive a full refund or transfer your booking if further lockdown restrictions are imposed

    In the event of further lockdown restrictions, at a national or local level, which means you are unable to travel to your holiday home, you will receive a full refund or, subject to availability, the ability to move your holiday to a later date.

    • Luxury Coastal holiday voucher

    We understand that planning a holiday can often take time, therefore you can choose a Luxury Coastal holiday voucher, matching the value of the payments made, to be used at any time before 31st December 2021.

    More details can be found in our full Booking Terms and Conditions >>

  • Will my holiday property be cleaned thoroughly before my arrival?

    We have advised all our property managers to take additional time to clean your property before arrival and to follow official guidance from the NHS.

    https://www.nhs.uk/conditions/coronavirus-covid-19/

    Every property has a Covid-19 Risk Assessment in place following guidance from the Professional Association of Self-Caterers.

    If you are concerned about travelling or have any further questions, please contact us at hello@luxurycoastal.co.uk and we can discuss your plans with you in more detail.

  • What should I do if I display symptoms before I'm due to travel?

    If you display any signs of Covid-19 before your holiday, we kindly ask that you stay at home and do not travel to your holiday home as planned. If you do need to stay at home, please get in touch with us as soon as possible.

    If you think you are displaying symptoms, please refer to the NHS website for further guidance:
    https://www.nhs.uk/conditions/coronavirus-covid-19/

  • What should I do if I start to display symptoms whilst on holiday?

    If you start to display signs of Covid-19 whilst on holiday, you should inform Luxury Coastal as soon as possible, immediately self-isolate where you are to minimise any risk of transmission, and request a test.

    If it is confirmed that you have Covid-19, you should return home if safe to do so. If you are unable to return home (for example because you are not well enough to travel or do not have the means to arrange transport), your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

  • Will I be able to amend my travel dates?

    If your arrival date is within 14 days and you have been affected by a travel ban that has stopped you from travelling overseas or you are following official government advice to self-isolate, we will work with you to move your holiday to a later date either this year or into 2021.  

  • Will I receive a refund if I choose to cancel my holiday?

    If you decide to cancel your holiday, you will be bound by our standard booking terms and conditions that are available via the following the link:

    You can read our full cancellation policy online:
    https://luxurycoastal.co.uk/booking-terms-and-conditions

  • Making the most of your holiday

    As businesses across the South West start to reopen their doors to visitors, there may be changes to opening times or the numbers of guests they can admit at one time. Before you arrive, we suggest researching any attractions or restaurants that you would like to visit and booking ahead if you can.

    Please remember to wash your hands when entering and leaving the property and to use hand sanitiser if possible whilst out and about.

  • Keeping our communities safe

    Whilst out and about, we ask that you consider the local communities you are visiting by respecting social distancing, avoiding busy areas and following any specific guidance that has been put in place by businesses and local councils.

  • General Information

    We advise that you continue to monitor official sources for the most up to date advice before travelling:

    https://www.gov.uk/guidance/travel-advice-novel-coronavirus

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