Due to the current restrictions announced by the Government on Sunday 22nd March, we are working hard to contact all guests due to travel before the 13th April to find alternative dates for their holidays.
If your holiday is due to arrive on or after the 14th April, we will respond to your enquiry as soon as we possibly can.
Thank you for your understanding during this difficult time.
The Luxury Coastal Team
During this time of uncertainty, we’re working extremely hard to stay on top of latest government guidelines around travel within the UK, to ensure that we’re doing the right thing for the safety of our guests and owners.
Guidelines are changing everyday, however please rest assured that we will be doing everything we can to give everyone the chance to still enjoy their holiday, or where required, be flexible in our approach to those who are unable to attend.
We will monitor the situation constantly and review the information provided on this page, so some elements will be subject to change. The information will, to the best of our knowledge, be up to date based on official sources.
Last updated 24th March
- Can I still go on my holiday?
Your holiday property will be prepared and clean ready for your stay. We recommend that all of our owners and property managers take extra precautions when cleaning properties, ready for your arrival.
Should you not be able to travel on the dates of your booking, we’ll do our best to assist you in moving your holiday to future dates.
- Will my holiday property be cleaned thoroughly before my arrival?
We have advised all our property managers to take additional time to clean your property before arrival and to follow official guidance from the NHS.
https://www.nhs.uk/conditions/coronavirus-covid-19/
If you are concerned about travelling or have any further questions, please contact us on hello@luxurycoastal.co.uk and we can discuss your plans with you in more detail.
- Will I receive a refund if I choose to cancel my holiday?
If you fall into specific at-risk groups outlined in the government’s official response, we will work with you to move your holiday to an alternative date but are unable to offer a refund at this time.
If you choose to cancel your holiday, we recommend speaking with your insurance provider for specific advice relating to your holiday. Any cancellations will be subject to our standard booking terms and conditions:
You can read our full cancellation policy online:
https://luxurycoastal.co.uk/booking-terms-and-conditions - Will I be able to amend my travel dates?
If your arrival date is within 14 days and you have been affected by a travel ban that has stopped you from travelling overseas or you are following official government advice to self-isolate, we will work with you to move your holiday to a later date either this year or into 2021.
- Can I make a new booking to travel in the coming weeks?
For any new bookings, we recommend purchasing adequate travel insurance as close to your booking date as possible.
- General Information
We advise that you continue to monitor official sources for the most up to date advice before travelling:
