Please note, due to unprecedented levels of enquiries following the latest government announcement and lockdown, our phone lines are switched off whilst we prioritise your email enquiries.
Our focus is to ensure that those travelling in the next two weeks are supported during this period, so there may be a delayed response time to your enquiry. Please be assured we’re working tirelessly to reply to all enquiries as soon as we can.
Thank you for your continued support.
The Luxury Coastal team
Please find answers to the most common questions, however if you need to speak to a member of the team, please don’t hesitate to get in touch.
Last updated 05/01/2021
You can look forward to future travel with confidence, knowing you have the flexibility to move your dates or receive a refund in the event of further Government imposed travel restrictions.
If you change your mind within 24 hours of making your booking, for any reason, you will receive a full refund (unless your holiday is within seven days of arrival).
In the event of further lockdown restrictions, at a national or local level, which means you are unable to travel to your holiday home, you will receive a full refund or, subject to availability, the ability to move your holiday to a later date.
We understand that planning a holiday can often take time, therefore you can choose a Luxury Coastal holiday voucher, matching the value of the payments made, to be used at any time before 31st December 2021.
More details can be found in our full Booking Terms and Conditions >>
We have advised all our property managers to take additional time to clean your property before arrival and to follow official guidance from the NHS.
Every property has a Covid-19 Risk Assessment in place following guidance from the Professional Association of Self-Caterers.
If you are concerned about travelling or have any further questions, please contact us at firstname.lastname@example.org and we can discuss your plans with you in more detail.
If you display any signs of Covid-19 before your holiday, we kindly ask that you stay at home and do not travel to your holiday home as planned. If you do need to stay at home, please get in touch with us as soon as possible.
If you think you are displaying symptoms, please refer to the NHS website for further guidance:
If you start to display signs of Covid-19 whilst on holiday, you should inform Luxury Coastal as soon as possible, immediately self-isolate where you are to minimise any risk of transmission, and request a test.
If it is confirmed that you have Covid-19, you should return home if safe to do so. If you are unable to return home (for example because you are not well enough to travel or do not have the means to arrange transport), your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
If your arrival date is within 14 days and you have been affected by a travel ban that has stopped you from travelling overseas or you are following official government advice to self-isolate, we will work with you to move your holiday to a later date either this year or into 2021.
If you decide to cancel your holiday, you will be bound by our standard booking terms and conditions that are available via the following the link:
You can read our full cancellation policy online:
As businesses across the South West start to reopen their doors to visitors, there may be changes to opening times or the numbers of guests they can admit at one time. Before you arrive, we suggest researching any attractions or restaurants that you would like to visit and booking ahead if you can.
Please remember to wash your hands when entering and leaving the property and to use hand sanitiser if possible whilst out and about.
Whilst out and about, we ask that you consider the local communities you are visiting by respecting social distancing, avoiding busy areas and following any specific guidance that has been put in place by businesses and local councils.
We advise that you continue to monitor official sources for the most up to date advice before travelling:
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