In light of the most recent government update outlining the re-opening of self-catering holiday lets from 12th April, we will be working hard over the next few weeks to assist those guests whose holidays may have been affected.

If your holiday is due to begin on or before 11th April, we will be in touch with you regarding your booking and the options we have available for you.

For guests due to arrive between 12th April and 16th May, we will be in touch with you promptly to discuss the options available to you under the ‘single households’ government rule.

Please be assured that we are we will be keeping all of our guests informed as best we can as the situation evolves and that we are more than happy to answer any questions you may have.

Thank you for your understanding and support.

The Luxury Coastal team

 

Please find answers to the most common questions, however if you need to speak to a member of the team, please don’t hesitate to get in touch.

 

Last updated 01/02/2021

 

 

  • Can I make a new booking to travel in the coming weeks?

    You can look forward to future travel with confidence, knowing you have the flexibility to move your dates or receive a refund in the event of further Government imposed travel restrictions.

    • 24 hour cooling off period

    If you change your mind within 24 hours of making your booking, for any reason, you will receive a full refund (unless your holiday is within seven days of arrival).

    • Receive a full refund or transfer your booking if further lockdown restrictions are imposed

    In the event of further lockdown restrictions, at a national or local level, which means you are unable to travel to your holiday home, you will receive a full refund or, subject to availability, the ability to move your holiday to a later date.

    • Luxury Coastal holiday voucher

    We understand that planning a holiday can often take time, therefore you can choose a Luxury Coastal holiday voucher, matching the value of the payments made, to be used at any time before 31st December 2021.

    More details can be found in our full Booking Terms and Conditions >>

  • Will my holiday property be cleaned thoroughly before my arrival?

    We have advised all our property managers to take additional time to clean your property before arrival and to follow official guidance from the NHS.

    https://www.nhs.uk/conditions/coronavirus-covid-19/

    Every property has a Covid-19 Risk Assessment in place following guidance from the Professional Association of Self-Caterers.

    If you are concerned about travelling or have any further questions, please contact us at hello@luxurycoastal.co.uk and we can discuss your plans with you in more detail.

  • What should I do if I display symptoms before I'm due to travel?

    If you display any signs of Covid-19 before your holiday, we kindly ask that you stay at home and do not travel to your holiday home as planned. If you do need to stay at home, please get in touch with us as soon as possible.

    If you think you are displaying symptoms, please refer to the NHS website for further guidance:
    https://www.nhs.uk/conditions/coronavirus-covid-19/

  • What should I do if I start to display symptoms whilst on holiday?

    If you start to display signs of Covid-19 whilst on holiday, you should inform Luxury Coastal as soon as possible, immediately self-isolate where you are to minimise any risk of transmission, and request a test.

    If it is confirmed that you have Covid-19, you should return home if safe to do so. If you are unable to return home (for example because you are not well enough to travel or do not have the means to arrange transport), your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

  • Will I be able to amend my travel dates?

    If your arrival date is within 14 days and you have been affected by a travel ban that has stopped you from travelling overseas or you are following official government advice to self-isolate, we will work with you to move your holiday to a later date either this year or into 2021.  

  • Will I receive a refund if I choose to cancel my holiday?

    If you decide to cancel your holiday, you will be bound by our standard booking terms and conditions that are available via the following the link:

    You can read our full cancellation policy online:
    https://luxurycoastal.co.uk/booking-terms-and-conditions

  • Making the most of your holiday

    As businesses across the South West start to reopen their doors to visitors, there may be changes to opening times or the numbers of guests they can admit at one time. Before you arrive, we suggest researching any attractions or restaurants that you would like to visit and booking ahead if you can.

    Please remember to wash your hands when entering and leaving the property and to use hand sanitiser if possible whilst out and about.

  • Keeping our communities safe

    Whilst out and about, we ask that you consider the local communities you are visiting by respecting social distancing, avoiding busy areas and following any specific guidance that has been put in place by businesses and local councils.

  • General Information

    We advise that you continue to monitor official sources for the most up to date advice before travelling:

    https://www.gov.uk/guidance/travel-advice-novel-coronavirus

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