Due to the Government’s announcement on Sunday 10th May, we are working hard to contact all guests due to travel before the 31st May to find alternative dates for their holidays.

If your holiday is due to arrive between 1st June and 3rd July, we will respond to your enquiry as soon as we possibly can and will contact all guests whose holidays are affected, therefore you do not need to contact us at this time.

If you work for the NHS or are a key worker looking for accommodation during May or June, please do get in touch as we have properties that can be made available for you.

Thank you for your continued patience and understanding during this difficult time.

The Luxury Coastal Team

Last updated 14th May

During this time of uncertainty, we’re working extremely hard to stay on top of latest government guidelines around travel within the UK, to ensure that we’re doing the right thing for the safety of our guests and owners.

Guidelines are changing everyday, however please rest assured that we will be doing everything we can to give everyone the chance to still enjoy their holiday, or where required, be flexible in our approach to those who are unable to attend.

We will monitor the situation constantly and review the information provided on this page, so some elements will be subject to change. The information will, to the best of our knowledge, be up to date based on official sources.

 

  • Can I still go on my holiday?

    Your holiday property will be prepared and clean ready for your stay. We recommend that all of our owners and property managers take extra precautions when cleaning properties, ready for your arrival.

    Should you not be able to travel on the dates of your booking, we’ll do our best to assist you in moving your holiday to future dates.

  • Will my holiday property be cleaned thoroughly before my arrival?

    We have advised all our property managers to take additional time to clean your property before arrival and to follow official guidance from the NHS.

    https://www.nhs.uk/conditions/coronavirus-covid-19/

    If you are concerned about travelling or have any further questions, please contact us on hello@luxurycoastal.co.uk and we can discuss your plans with you in more detail.

  • Will I receive a refund if I choose to cancel my holiday?

    If you fall into specific at-risk groups outlined in the government’s official response, we will work with you to move your holiday to an alternative date but are unable to offer a refund at this time.

    If you choose to cancel your holiday, we recommend speaking with your insurance provider for specific advice relating to your holiday. Any cancellations will be subject to our standard booking terms and conditions:

    You can read our full cancellation policy online:
    https://luxurycoastal.co.uk/booking-terms-and-conditions

     

  • Will I be able to amend my travel dates?

    If your arrival date is within 14 days and you have been affected by a travel ban that has stopped you from travelling overseas or you are following official government advice to self-isolate, we will work with you to move your holiday to a later date either this year or into 2021.  

  • Can I make a new booking to travel in the coming weeks?

    For any new bookings, we recommend purchasing adequate travel insurance as close to your booking date as possible.

  • General Information

    We advise that you continue to monitor official sources for the most up to date advice before travelling:

    https://www.gov.uk/guidance/travel-advice-novel-coronavirus

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