Please find answers to the most common questions, however if you need to speak to a member of the team, please don’t hesitate to get in touch.

Last updated 25th February 2022

  • What options are in place if further Covid restrictions are introduced?

    You can look forward to future travel with confidence, knowing you have the flexibility to move your dates or receive a refund in the event of further Government imposed travel restrictions.

    • 24 hour cooling off period

    If you change your mind within 24 hours of making your booking, for any reason, you will receive a full refund (unless your holiday is within seven days of arrival).

    • Receive a full refund or transfer your booking if further lockdown restrictions are imposed

    In the event of further lockdown restrictions, at a national or local level, which means you are unable to travel to your holiday home, you will receive a full refund or, subject to availability, the ability to move your holiday to a later date.

    • Luxury Coastal holiday voucher

    We understand that planning a holiday can often take time, therefore you can choose a Luxury Coastal holiday voucher, matching the value of the payments made, to be used at any time before 31st December 2021.

    More details can be found in our full Booking Terms and Conditions >>

  • Will my holiday property be cleaned thoroughly before my arrival?

    We have advised all our property managers to take additional time to clean your property before arrival and to follow official guidance from the NHS.

    https://www.nhs.uk/conditions/coronavirus-covid-19/

    Every property has a Covid-19 Risk Assessment in place following guidance from the Professional Association of Self-Caterers.

    If you are concerned about travelling or have any further questions, please contact us at hello@luxurycoastal.co.uk and we can discuss your plans with you in more detail.

  • What should I do if I test positive for Covid before I'm sure to travel, or whilst I'm on holiday?

    If you receive a positive Covid test before you are due to travel, or whilst on holiday, we advise you to refer to the Government of NHS websites for the most up to date guidance:

    https://www.gov.uk/coronavirus

    https://www.nhs.uk/conditions/coronavirus-covid-19/

  • Will I be able to amend my travel dates?

    If your arrival date is within 14 days and you have been affected by a travel ban that has stopped you from travelling overseas or you are following official government advice to self-isolate, we will work with you to move your holiday to a later date either this year or into 2021.  

  • Will I receive a refund if I choose to cancel my holiday?

    If you decide to cancel your holiday, you will be bound by our standard booking terms and conditions that are available via the following the link:

    You can read our full cancellation policy online:
    https://luxurycoastal.co.uk/booking-terms-and-conditions

  • Making the most of your holiday

    As businesses across the South West continue to adapt, there may be changes to opening times or the numbers of guests they can admit at one time. Before you arrive, we suggest researching any attractions or restaurants that you would like to visit and booking ahead if you can.

    Please remember to wash your hands when entering and leaving the property and to use hand sanitiser if possible whilst out and about.

  • Keeping our communities safe

    Whilst out and about, we ask that you consider the local communities you are visiting by respecting social distancing, avoiding busy areas and following any specific guidance that has been put in place by businesses and local councils.

  • General Information

    We advise that you continue to monitor official sources for the most up to date advice before travelling:

    https://www.gov.uk/coronavirus

Subscribe to our newsletter

We'll keep you up to date with all the latest news & offers from luxury coastal.

We're rated excellent on Trust Pilot by our guests

Mariners Cottage, Mousehole in Cornwall

Let's stay in touch...

Sign up to the Luxury Coastal newsletter to find out about our latest properties, competitions and holiday inspiration.